Privacy Policy

Our commitment to privacy

At Perfection, we understand the importance of protecting your personal information. Whether you shop with us online, through one of our distributors, or by phone, we want to ensure that your experience is secure. To this end, we have developed this privacy policy to explain our practices regarding the collection, use, and disclosure of your personal information. This policy applies to our websites and any other place where Perfection collects and uses your personal information.

What information does Perfection collect?

At Perfection, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of our interaction with you.

Personal information

Personal information is information that identifies an individual or information about an identifiable individual. We may collect personal information such as:

  • • Your contact information – ex : name, mailing address, phone number, and email address;
  • • Your personal preferences – ex : language preferences and marketing consent;
  • • Your transaction information – ex : products purchased, payment method, amount paid, and credit or debit card number.

Non-personal information does not identify you as an individual. For example, we may ask for your postal code to help plan the distribution of your information request.

All references to "websites" in this privacy policy refer to or other sites provided by Perfection. You may choose not to provide us with your personal information. If so, we may not be able to provide you with the product, service, or information you requested.

How is your personal information used?

Perfection may use your personal information for various business purposes, such as:

  • • Fulfilling your requests for products, services, or information;
  • • Providing customer support to address your questions or complaints;
  • • Conducting surveys to improve our services;
  • • Measuring and improving the effectiveness of our websites or marketing efforts;
  • • Detecting and protecting against fraud and errors;
  • • Tracking and analyzing your purchases and preferences to better understand your product and service needs and eligibility;
  • • Personalizing our online content or in-store offers according to your preferences;
  • • Offering you additional products and services, if you request them;
  • • Other purposes as described in this privacy policy.

Your Consent

Perfection collects, uses, or discloses your personal information only with your consent, except where required or permitted by law. When you choose to provide us with personal information, you consent to the use of your personal information as outlined in this privacy policy and as may be described at the time of collection.

Explicit Consent

You may be asked to give your explicit consent by, for example, checking a box to indicate that you agree to receive marketing communications or signing a form to indicate your acceptance of the terms of use and disclosure described on a request form.

Implied Consent

In other cases, we may obtain your implied consent when we can reasonably conclude that you have given your consent by an action you have taken or an action you have decided not to take. This generally occurs when the purpose of using your personal information is reasonably apparent to you.

Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or modify your consent regarding the use and disclosure of your information. We will comply with your request, subject to legal and contractual constraints related to your transactions.

If you have chosen to be included in our mailing lists or have subscribed to one of our newsletters, we always offer you the opportunity to opt out or unsubscribe. For example, each newsletter we send you includes a link or another method to unsubscribe or decline further email newsletters.

Information Perfection collects directly from you

Below are additional examples of our direct methods of collecting personal information and our use of this information.

Telephone purchases

When you purchase a product or service from Perfection, you may need to provide us with your contact details and payment information (such as your credit card details) so we can process your request or complete your transaction. Notable examples where your contact information is necessary include delivery services. If we also wish to use this information to send you promotional material, we will ask for your explicit consent.

Returns and exchanges

Our goal is to ensure you are completely satisfied with your purchase, and to this end, Perfection offers a return policy. For Perfection to continue offering its return policy, our staff requests personal information such as your name, address, and phone number to detect and prevent fraud.

Our websites

You can browse our websites anonymously. However, to access special features on our websites or to order products or services from our websites, you may be asked to enter personal information such as your name, email address, mailing address, phone number, or credit card information. We use this information to create your account, communicate and correspond with you about your order, respond to your requests, and monitor the functions of our websites that you choose to use.

Participation in a contest or promotion

We occasionally run contests or promotions. If you participate, you may be asked to provide your contact details and optional survey information (such as your product preferences). Contest entry contact information is used only to administer the contest and to contact you if you win. For research and analysis purposes, we may also summarize contest information so that individual participants cannot be identified. All contests and promotions are subject to this privacy policy and the rules that will be available with each contest or promotion.

Information Perfection collects automatically

In some cases, we automatically collect information.

Our websites

When you browse our websites, we may collect your computer’s IP address, your internet service provider’s IP address, the date and time you access our websites, the internet address of the website that directly linked you to our websites, the operating system you are using, the sections of the websites you visit, the pages read and the images viewed on the websites, and the content you downloaded from the websites. This information is used to manage our websites and systems and to improve our websites.


The website uses "cookies," technology that installs a small amount of data on a website user’s computer to allow the website to recognize subsequent visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided by cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference each time), to offer personalized content and information on web pages, to track your activities on the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but this may affect your use of the website and your ability to access certain features of the website or complete transactions through the website.

Links to other websites

Links to other websites or internet resources, offered exclusively for information and convenience, may appear on our website. When you click on one of these links, you are contacting another website or internet resource. Perfection is not responsible for these websites or internet resources, nor for the collection, use, and disclosure of your personal information. We encourage you to read the privacy policy of these other websites to know how they collect and use your personal information.

Supplementary information

Sometimes we combine the information you provide with information from other sources, such as information that validates your address or other available information you have provided. This allows us to maintain the accuracy of the information we collect and helps us provide better service.

Does Perfection share your information?

Perfection does not sell or rent its customers' personal information to third parties.

Service providers

Perfection may use third parties to manage one or more aspects of its business operations, including processing personal information. When we use an external company, we enter into contracts or use other appropriate means to ensure that your personal information is used in accordance with this privacy policy. For example, we may share personal information with third parties who perform services on our behalf: processing online orders, sending marketing communications, conducting surveys, verifying and validating information you provide to us, delivering products, and providing customer support services. Perfection has taken measures to prevent the fraudulent use of your information on its websites. Perfection has adopted industry-standard authentication procedures to protect you when you shop online on its websites. This includes, but is not limited to, communicating with financial institutions or credit agencies to verify the authenticity of your credit card and validate your credit card billing information.

Information shared by Perfection

Perfection may share information collected on its websites with its authorized distributors (and vice versa) for internal business purposes in accordance with this privacy policy. If Perfection shares your information within its corporate family, it will ensure that your information is always used in accordance with this privacy policy and your choices.

Product recalls for safety reasons

If a manufacturer informs us of a product recall for safety reasons, we may provide your contact information, limited to your name, address, and phone number, to the manufacturer so that they can notify you of the recall and provide details on replacement or repair programs. This transfer of your contact information only occurs for recalls that may compromise your safety.

Sale or transfer of Perfection in whole or in part

Any information we hold about you may be transferred or disclosed to a buyer or potential buyer in the event of a sale, assignment, or transfer of our business or assets, in whole or in part. If such a transfer were to occur, we would make reasonable efforts to ensure that the transferee uses your information in accordance with this privacy policy.

Disclosure as required by law

Perfection may disclose your information as permitted or required by law. A court of law or other entity with the authority to compel us to disclose such information may require us to disclose this information. If we have reasonable grounds to believe that the information could be useful in an investigation of unlawful or illegal activities, we may disclose the information to law enforcement agencies and other appropriate investigative bodies.

How does Perfection protect your information?

The security of your personal information is a top priority at Perfection. We adhere to the latest protection and security standards to protect your personal information, whether in paper or electronic form, against unauthorized access, disclosure, and misuse. For example, electronic records are stored on secure servers with restricted access, we use technological tools such as firewalls and passwords, and we ensure that our employees are trained on the importance of maintaining the security and confidentiality of personal information.

SSL Technology

Our websites use encryption technologies, such as SSL protocol, to protect your personal information during data transport. The SSL protocol encrypts order information such as your name, address, and credit card number.

Choosing a password

You are solely responsible for maintaining the confidentiality of your password and account information. Perfection never sends unsolicited communications asking for your password or requesting that you update your account information. While we cannot take responsibility for theft, misuse, unauthorized disclosure, loss, alteration, or destruction of data by a third party, we take reasonable steps to prevent these unfortunate events.

How can you verify your information?

You can review your information to verify it. You can also request at any time to review the information we have retained, how we have used it, and to whom we have disclosed it by contacting us. Except for certain exceptions prescribed by law, and provided we can authenticate your identity, you will have reasonable access to your personal information and will be able to verify the accuracy and completeness of the information and have it corrected if necessary. You can also ask us to change your preferences regarding the use or disclosure of your information or to stop receiving communications from us.

When is your information deleted?

We retain your information as long as we need it for legitimate business purposes and in accordance with any legal requirements. Our retention standards meet the following parameters. We destroy your information when it is no longer necessary, or we remove the identifying information to anonymize it.

How to contact Perfection?

Perfection is responsible for all personal information it manages. Our Privacy Officer is responsible for Perfection's compliance with the principles described in this policy. If you have any questions, concerns, or complaints about our privacy practices, please contact us:

Email address:
Phone: 450-674-4546
Fax: 450-674-9736
Mailing address: 570 Roland-Therrien, suite 217, Longueuil, Qc, J4H 3V9

We will respond to your inquiry or address your concern as soon as possible, but no later than 30 days from the date of receipt of your request.

Important Reminder About Email Communications:

Please note that emails sent over the public Internet are not protected. If you send us an email directly from your own email account, the content is not encrypted. We strongly recommend that you do not send us sensitive information (such as a credit card number) via unencrypted email. Perfection is not responsible for your transmission of personal information via email over the public Internet.

Who is Perfection?

Chocolat Perfection Inc. is a legally incorporated entity with its headquarters at 570 Roland-Therrien, Suite 217, Longueuil, Qc, J4H 3V9.

Will this privacy policy change?

Last updated: August 26, 2014

To reflect changes in the services we offer, technological changes, and the evolution of laws, this privacy policy may change without notice over time. We may add, modify, or remove sections of the privacy policy as we deem necessary. We encourage you to review our privacy policy periodically. Each time you submit personal information or use our services, you accept the terms of the privacy policy in effect. When we update the privacy policy, we will change the date to indicate when the changes take effect.

Website Use Agreement

This version is effective as of August 26, 2014


This agreement contains the following provisions

  1. Your Acceptance of this Agreement
  2. Authorization to Use the Website
  3. Changes to this Agreement
  4. Ownership and Permitted Use of the Website
  5. Errors, Product Availability, and Pricing
  6. Trademark Information
  7. Usernames and Passwords
  8. Software Agreements
  9. Contests
  10. Unsolicited Submissions
  11. Your Information
  12. Disclaimer, Exclusions, Limitation of Liability, and Indemnity
  13. Privacy of Personal Information
  14. Other Sites and Resources
  15. Termination
  16. Applicable Laws and Dispute Resolution
  17. Miscellaneous

Online Shopping Program Policies

Payment methods

It is easy to purchase products through Perfection's online purchase program. For your convenience, we accept VISA and MasterCard credit cards. However, we only accept cards issued in Canada. All prices are displayed in Canadian dollars.

Product return policy

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it carefully. If you are not satisfied with your order, you can exchange or return your product to Perfection by mail. Please contact customer service directly at 1-800-463-0043 to obtain a return authorization number and precise instructions on how to proceed.

IMPORTANT: Packages returned without a return authorization number will be refused. Your authorization number is valid for 14 days. You only need to return the product in the same condition as when you received it. The conditions of this policy are subject to change without notice. Every transaction requires the Perfection order number. Shipping and handling fees are not refundable; however, we will be happy to refund the original shipping fees if you return an item due to an error on our part or if we have determined that the product was defective. All products (whether defective or not) must be returned in the same condition as when you received them, with the original packaging.

IMPORTANT: If a product is not returned in its original condition, the return may be refused or the value of the missing material may be deducted from the total credit. For purchases made with a credit card, the refund will be credited to the same card used for the purchase.

Purchases made by minors

To protect our customers, we have a policy of not selling items to minors. If you are not of legal age and wish to make purchases from our site, please ask a parent or legal guardian to make the purchase for you.

Typographical errors

At Perfection, we do our best to provide you with the most reliable and up-to-date information. If an error occurs, we reserve the right to correct or cancel an order, to indicate the corrections on the order, and to correct the error on our website at any time. If the product shipped to you is not the correct one, we will be pleased to take it back and offer you a full refund.

Shipping and Delivery

The shipping fees, applicable promotions, and the following information only apply to online purchases.

Shipping fees

The final shipping fees will be displayed during the checkout process.

Delivery details

Perfection generally ships your order with all the products ordered, but the delivery time depends on the availability of our merchandise. Your order shipment may be delayed if products arrive at our warehouse on different dates. If your order falls into this category, we will not charge you for additional delivery. However, you will notice that your total shipping fees will always be included on your first invoice.

Deliveries are usually made between 8 a.m. and 5 p.m., local time.

Serviced areas

We distribute our products in Quebec, Ontario, and the Maritime provinces. If you wish your order to be sent to a P.O. box or a rural address, please also include a physical address, highway number, and an emergency phone number to reach you. This way, you can ensure that your order will reach its destination.

Shipping methods

We use several delivery methods and different carriers. Delivery services may vary depending on your location. In some situations, you may need to pick up your product(s) at your local post office or a Purolator distribution center.

Tracking your order

For information regarding the status of your order, you can email or call 1-800-463-0043.

Payment method via Stripe

At Perfection, we believe that an online shopping experience should be convenient, fun, and above all, secure. You can have peace of mind while visiting our online store because we care about your security. That's why we use Stripe payment, which is used by thousands of merchants and consumers who shop online worldwide.

What is Stripe?

Stripe is a secure online payment system used by thousands of online stores worldwide. Pay confidently with your credit card or bank account without ever disclosing your financial information to the merchant. 100% protection against unauthorized payments made from your account. More information on the Stripe website.

Is online payment secure?

Your card number and its expiration date will only be requested when your browser is executing the pages located on the secure payment system of Stripe. Your card number and its expiration date will then be encrypted by your browser using SSL encryption before being sent to the Stripe site, which they will never leave thereafter. Thus, Perfection, or anyone else, will not have access to your credit card information, nor will they be able to see or use it without your knowledge.