Our Commitment to Privacy

At Perfection, we know the importance of protecting your personal information. Whether you shop with us online, through one of our distributors, or over the phone, we want to make sure your experience is safe. In this regard, we have developed this Privacy Policy to explain our practices relating to the collection, use and disclosure of your personal information. This policy applies to our websites and any other place where Perfection collects and uses your personal information.

What information does Perfection collect?

At Perfection, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of our interaction with you.

Personal information

Personal information is information that identifies an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact details – e.g. e.g., name, mailing address, telephone number and email address;
  • your personal preferences – e.g. eg, language preferences and marketing consent;
  • your transaction information – e.g. eg, products purchased, method of payment, amount paid, and credit or debit card number.

Non-personal information does not identify you as an individual. For example: We may ask for your zip code to help plan the distribution of your request for information.

All references to “websites” in this Privacy Policy refer to www.perfection.ca or other sites provided by Perfection. You can choose not to provide us with your personal information. If so, we may not be able to provide you with the product, service or information you have requested.

How is your personal information used?

Perfection may use your personal information for various business purposes, for example to: meet your requests for products, services or information; provide customer support to respond to your questions or complaints; conduct surveys to improve our services; measure and improve the effectiveness of our websites or our marketing efforts; detect fraud attempts and errors and protect against fraud and errors; track and analyze your purchases and preferences to better understand your product and service needs and eligibility; customize our online content or in-store offerings based on your preferences; provide you, if you ask us, with additional products and services; other purposes as described in this privacy policy.

Your consent

Perfection only collects, uses or discloses your personal information with your consent, except as required and permitted by law. When you choose to provide us with personal information, you consent to the use of your personal information as set out in this privacy policy and as may be mentioned at the time of collection.

Express consent

You will sometimes be asked to give your express consent, for example by checking a box to indicate that you consent to receive marketing communications, or by appending your signature to indicate your acceptance of the terms of use and disclosure appearing on a form. request.

Implied consent

In other cases, we may obtain your implied consent where we can reasonably conclude that you have given your consent through an action you have taken or an action you have chosen not to take. This generally occurs when the purpose for using your personal information is reasonably apparent to you.

Withdrawal of your consent

You may notify us at any time that you wish to withdraw or modify your consent to the use and disclosure of your information. We will comply with your request taking into account the legal and contractual constraints related to your transactions.

You may notify us at any time that you wish to withdraw or modify your consent to the use and disclosure of your information. We will comply with your request taking into account the legal and contractual constraints related to your transactions.

Information Perfection Collects Directly From You

Below are other examples of our direct methods of collecting personal information and our use of that information.

Telephone purchases

When you purchase a product or service from Perfection, you may need to provide us with your contact and payment information (such as your credit card information) so that we can process your request or complete your transaction. Examples of where your contact details are required include delivery services. If we also wish to use this information to send you advertising material, we will ask for your explicit consent.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and, to that end, Perfection offers a return policy. In order for Perfection to continue to offer its return policy, our staff requires personal information such as your name, address and telephone number in order to detect and prevent fraud.

Our websites

You can browse our websites anonymously. However, to access special features of our websites or to order products or services from our websites, you may be asked to enter personal information such as your name, email address, mailing address, telephone number phone number or credit card information. We use this information to create your account, communicate and correspond with you about your order, respond to your requests, and monitor the features of our websites that you choose to use.

Participation in a contest or promotion

We sometimes run contests or promotions. If you participate, you may be asked to provide your contact information as well as optional survey information (for example, your product preferences). Contact information from contest entries is only used to administer the contest and to communicate with you if you win. For research and analysis purposes, we may also summarize contest information so that it is no longer possible to identify individual entrants. All contests and promotions are subject to this Privacy Policy and the rules which will be made available with each contest or promotion.

Information Perfection Collects Automatically

In some, we collect information automatically.

Our websites

When you browse our websites, we may collect your computer's IP address, your Internet service provider's IP address, the date and time you access our websites, the Internet address of the website that referred you directly to our website, the operating system you are using, the sections of the website you visit, the pages read and images displayed on the website, and the content you downloaded from the website. This information is used to administer our website and system and to improve the websites


The website uses "cookies", a technology that installs a small amount of data on a website user's computer to allow the website to recognize subsequent visits using that computer. Cookies improve the convenience and use of the website. For example, information provided by cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference each time), to offer personalized content and information on web pages , to track your activities on the website, to meet your needs and to otherwise facilitate your experience on our website. You may choose to decline cookies if your browser permits, but this may affect your use of the Website and your ability to access certain features of the Website or transact transactions through the Website.

Links to other websites

Links to other websites or Internet resources, provided solely for your information and convenience, may appear on our website. When you click on one of these links, you are communicating with another website or Internet resource. Perfection is not responsible for such websites or Internet resources or for the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of these other websites to learn how they collect and use your personal information.

Further information

We sometimes combine the information you provide to us with information from other sources, such as information that validates your address or other available information that you have provided to us. This allows us to maintain the accuracy of the information we collect and to help us provide better service.

Does Perfection share your information?

Perfection does not sell or rent its customers' personal information to third parties.

Service providers

Perfection may use third parties to manage one or more aspects of its business operations, including the handling of personal information. When we use an outside company, we enter into contracts or use other appropriate means to ensure that your personal information is used in accordance with this Privacy Policy. For example, we may share personal information with third parties who will perform services on our behalf: processing online orders, sending marketing communications, conducting surveys, verifying and validating information you have provided to us, delivering products and provision of customer support services. Perfection has taken steps to prevent the fraudulent use of your information on its websites. Perfection has adopted industry standard authentication procedures to protect you when shopping online at its websites. This includes, but is not limited to, communicating with financial institutions or credit reporting agencies to verify the authenticity of your credit card and validate your credit card billing information.

Information shared by Perfection

Perfection may share information collected on its websites with its authorized distributors (and vice versa) for internal business purposes in accordance with this Privacy Policy. If Perfection shares your information within its corporate family, it will ensure that your information will always be used in accordance with this Privacy Policy and your choices.

Product recalls for safety reasons

If a manufacturer notifies us of a product recall for safety reasons, we may provide your contact information, limited to your name, address and telephone number, to the manufacturer so that they can notify you of the recall and provide details of the replacement or repair programs. This transfer of your details only takes place for reminders that may compromise your security.

Sale or transfer of Perfection in whole or in part

Any information we hold about you may be transferred or disclosed to a buyer or potential buyer in the event of a sale, assignment or transfer of our business or assets, in whole or in part. If such a transfer were to occur, we would use reasonable efforts to attempt to ensure that the transferee will use your information in accordance with this Privacy Policy.

Disclosure as required by law

Perfection may disclose your information as permitted or required by law. A court of law or other entity with the power to compel us to disclose such information may compel us to disclose such information. If we have reasonable grounds to believe that the information might be useful in the investigation of illicit or illegal activities, we may disclose the information to law enforcement agencies and other law enforcement agencies. appropriate investigation.

How does Perfection protect your information?

The security of your personal information is a top priority at Perfection. We follow the latest standards of protection and security to protect your personal information, whether in paper or electronic form, against unauthorized access, disclosure and misuse. Electronic records are for example stored in secure servers with limited access, we use technological tools such as firewalls and passwords and we ensure that our employees are trained on the importance of maintaining security and confidentiality. personal informations.

SSL technology

Our websites use encryption technologies, such as SSL, to protect your personal information during data transport. SSL encrypts order information such as your name, address and credit card number.

Choosing a password

You are solely responsible for maintaining the privacy of your password and account information. Perfection never sends an unsolicited communication asking for your password or asking you to update your account information. Although we cannot take responsibility for the theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable measures to prevent these unfortunate events.

How can you verify your information?

You can consult your information to verify, update or correct it or to have obsolete information deleted. If you have created an account on one of our websites, you can access it and change your online account profile yourself. You can also request at any time to review the information we have kept, how we have used it and to whom we have disclosed it by contacting us. Subject to certain exceptions prescribed by law, and so long as we can authenticate your identity, you will have reasonable access to your personal information and you will be able to verify the precision and accuracy of the information and have it corrected if necessary. You can also ask us to change your preferences regarding the use or disclosure of your information or ask us to no longer receive communications from us.

When is your information deleted?

We retain your information for as long as we need it for legitimate business purposes and in accordance with any legal requirements. Our retention standards meet the following parameters. We destroy your information when it is no longer needed or we remove information that identifies you to make it anonymous.

How do I join Perfection?

Perfection is responsible for all personal information under its control. Our Chief Information Officer is responsible for Perfection's compliance with the principles described in this policy. If you have any questions, concerns or complaints about our organization's privacy practices, please contact us:

Email address: info@perfection.ca
Phone: 450-674-4546
Fax: 450-674-9736
Mailing address: 570 Roland-Therrien, suite 217, Longueuil, Qc, J4H 3V9

We will respond to your request or investigate your issue as soon as possible, but no later than 30 days from the date of receipt of your request.

Important reminder regarding email communications:

Note that emails sent over the public Internet are not protected. If you email us 7. directly from your own email account, the content is not encrypted. We strongly recommend that you do not send us sensitive information (such as a credit card number) by unencrypted email. Perfection is not responsible for your sending of personal information by e-mail over the public Internet.

Who is Perfection

Chocolate Perfection Inc. is a legally constituted legal person with its head office at 570 Roland-Therrien, suite 217, Longueuil, Qc, J4H 3V9.

Will this privacy policy change?

Last update: August 26, 2014

To accommodate changes in the services we offer, changes in technology and changing laws, this Privacy Policy may change without notice over time. We may add, change or remove portions of the Privacy Policy as we deem necessary. We encourage you to periodically review our Privacy Policy. Each time you submit personal information or use our services, you agree to the terms of the applicable Privacy Policy. When we update the Privacy Policy, we will change the date to indicate the effective date of the changes.


This version has been in effect since August 26, 2014


This agreement contains the following provisions

  1. Your acceptance of this agreement
  2. Authorization to use the website
  3. Modification of this agreement
  4. Ownership and Permitted Use of Website
  5. Misprints and Errors, Product Availability and Pricing
  6. Trademark Information
  7. Username & password
  8. Software Agreements
  9. Contests
  10. Unsolicited Submissions
  11. Your Information
  12. Disclaimer, Exclusions, Limitations of Liability and Indemnity
  13. Confidentiality of personal information
  14. Other resource sites
  15. Termination
  16. Applicable Laws and Dispute Resolution
  17. Other Matters

Online Shopping Program Policies

  • Payment methods
  • Product Return Policy
  • Purchases made by minors
  • Typographical errors

Payment methods

Purchasing products through Perfection's online shopping program is easy. For convenience, we accept VISA, MasterCard credit cards. However, we only accept cards that were issued in Canada. All prices are displayed in Canadian dollars.

Product Return Policy

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it carefully. If you are not satisfied with your order, you can exchange or return your product to Perfection by mail. Please contact customer service directly at 1-800-463-0043 to obtain a return authorization number and specific instructions on what to do.

IMPORTANT: Packages returned without a Return Merchandise Authorization number will be refused. Your authorization number is valid for 14 days. You only have to return the product under the same conditions as when you received it. The terms of this policy are subject to change without notice. All transactions require the Perfection order number. Shipping and handling charges are non-refundable; however, we will be happy to refund the original shipping costs if you are returning an item due to an error on our part or if we have determined the product to be faulty. All products (whether defective or not) must be returned in the same conditions as when you received them, with the original packaging.

IMPORTANT: If a product is not returned in its original condition, the return may be refused or the value of the missing material may be deducted from the total credit. For purchases made with a credit card, the refund will be credited to the same card that was used to make the purchase. Allow 5-7 business days for credit to be issued to allow time for us to receive and verify returned merchandise.

We will exchange or refund most items you have purchased online within 30 days of receiving your order if you are not satisfied.

Purchases made by minors

In order to protect our customers, it is our policy not to sell items to minors. If you are under the age of majority and wish to make purchases from our site, please have a parent or duly appointed guardian make this purchase for you.

Typographical errors

At Perfection, we do our best to provide you with the most reliable and up-to-date information. If an error occurs, we reserve the right to correct or cancel an order, mark the corrections on the order, and correct the error on our website at any time. If the product that was shipped to you is not the correct one, we will be happy to take it back and offer you a full refund.

Shipping and Delivery

Shipping charges, applicable promotions and the following information only apply to purchases made online.

  • Shipping costs
  • Delivery details
  • Areas served
  • Shipping methods
  • Tracking your order

Shipping costs

Shipping costs are displayed in your basket as you order one or more products. Final shipping charges will be displayed at checkout process steps. These costs are calculated based on the choice of products and your shipping address. Please note that for any order over $1,200, delivery costs will be free for orders delivered in Quebec and Ontario.

Delivery details

Perfection generally delivers your order with all the products ordered, but the delivery time depends on the availability of our merchandise. We may have to split your order into several shipments depending on the expected arrival date of each product. It is possible that the shipment of your order will be delayed if the products arrive in our warehouse on different dates. If your order falls into this category, we will not charge you for the additional delivery. However, you will notice that your total shipping costs will still be included on your first invoice. Deliveries are usually made between 8 a.m. and 5 p.m. local time. If you or a responsible person are not present at the agreed delivery location to accept the delivery, we will leave you a delivery notification card showing the details and the pick-up point. For your own safety, please bring an eligible photo ID when picking up your order.

Areas served

We distribute our products in Quebec, Ontario and the Maritime provinces. If you would like your order sent to a PO Box or rural address, please also include a physical address, highway number, emergency phone number to reach you. In this way, you will be assured that your order will reach its destination.

Shipping methods

We use several delivery methods and different carriers. We will mention the delivery method to you in your Order Dispatch Confirmation email (which includes your order tracking number). Delivery services may vary depending on your location, in some situations you may have to pick up your product(s) at your local post office or Purolator distribution center. You will then be informed of the details by telephone or email.

Tracking your order

After receiving your shipping confirmation: You can track your order with the carrier listed on your Canada Post shipping confirmation notice by visiting https://www.canadapost.ca/. Purolator at https://www.purolator.com/

Payment method by Stripe

At Perfection, we believe that an online shopping experience should be convenient, fun and above all, safe. You can have peace of mind while visiting our online store, since we care about your safety. That's why we use Stripe payment, which is used by thousands of merchants and consumers who shop online around the world.

What is Stripe?

Stripe is a secure online payment system used by thousands of online stores around the world. Pay with confidence with your credit card, bank account without ever disclosing your financial information to the merchant. 100% protection against unauthorized payments made from your account. More information on the Stripe website.

Is online payment secure?

You will only be asked for your card number and its expiry date when your browser is executing the pages located on Stripe's secure payment system. Your card number and its expiry date will then be encrypted by your browser using SSL encryption before being sent to the Stripe site, which they will never leave thereafter. Thus, Perfection, nor anyone else, will have access to your credit card information, will not be able to see it or use it without your knowledge.