FAQ

PARTICIPANTS

How do I know if I am registered as a seller?

After your registration, you will receive an email to activate your account. Make sure to note your username and click on "activate your account." Your participant login is now active.

What should I do if I don't receive the activation email?

The activation email might be blocked by the mail server. Notify us by email at: info@perfection.ca. We will manually activate your account.

What should I do if I made a mistake in the participant registration data (name, address, or other)?

You cannot modify the participant information yourself. You must notify us by email at: info@perfection.ca. We will make the correction for you.

How do I log into the participant account?

By clicking on "participant login" and using the username received in the activation email as well as the password chosen during registration.

How do I create the password?

Your password must contain at least 8 characters including at least: one uppercase letter, one lowercase letter, one number, and one special character.

How can I recover my username or password?

To recover your username or password, click on "Forgot username or password" and follow the on-screen steps.

How can I know what my buyers have ordered?

In your participant access, by consulting your fundraising campaign, you can view your buyers' orders by clicking on the magnifying glass.

What should I do if one of my products is defective or incorrect?

If there is an error in your order or if one of your products is defective, you must notify the person responsible for your organization's fundraising campaign within 5 days of receiving your order.

What is the profit percentage?

To know the profit made, you must request it from the person responsible for your organization's fundraising campaign.

BUYERS

What are the delivery times?

Delivery times vary depending on the selected option:

• Delivery via the participant: your order will be delivered to the organization, addressed to the participant you supported, about 3 weeks after the end of their fundraising campaign.

• Home delivery ($): your order will be shipped within 5 business days, subject to stock availability.

If one of the ordered products is not available, the delivery time may be longer. Your order will be shipped as soon as all the ordered products are available.

What are the delivery options?

You can choose between delivery via the participant (free) or home delivery (additional charges will apply).

Can I order refrigerated products and opt for home delivery?

No, the only possible delivery for refrigerated products is delivery via the participant.

I cannot find the product I would like to order.

Can't find the product you're looking for? It may be out of stock or not included in the products selected by the organization for the fundraising campaign.

The participant's name is not in the dropdown list.

For a participant's name to appear in the list, they must first register as a seller in their organization's online store.

The error "Incorrect postal code" appears during payment.

During payment, you see the message "incorrect postal code." To complete the payment, you must enter your credit card number, its expiration date, the 3 digits on the back (CVC), and the postal code associated with the credit card. This step is an additional security measure to ensure that you are indeed the credit card holder.

ORGANIZERS

When will I receive my profit return?

Once you have received all the products and they are compliant, we will issue the profit return check.

How will I receive my profit return?

Usually, the profit return is issued as a check to the organization. Other options are possible, and you can discuss them with your representative.

Do I have access to previous campaigns as an organizer?

As an organizer, you will have access to all campaigns associated with your email address, whether ongoing or previous ones.